BMC Helix

IT Service Management

Overview
Setup
Data & mappings
Operations & API
Changelog

This connector integrates with the BMC Helix ITSM platform, enabling synchronization of IT asset and incident management data. It connects to the BMC Helix REST API to retrieve computer system assets (servers, workstations, mobile devices, and various hardware types) from the AST:ComputerSystem form, and incident records from the HPD:IncidentInterface form. The connector also supports creating and updating incidents via the HPD:IncidentInterface_Create API.

Key capabilities:

Host sync — Servers from AST:ComputerSystem with 'Item'="Server" filter, including Host-specific attributes (virtualization, CPU/memory, system role)
Workstation sync — Desktops and laptops from AST:ComputerSystem as a separate model
Mobile Device sync — Phones and tablets from AST:ComputerSystem with 'Type'="Mobile Devices" filter
Hardware sync — Generic hardware infrastructure from AST:ComputerSystem with 'Type'="Hardware" filter
Disk Device sync — Disk arrays and tape libraries from AST:ComputerSystem
Router sync — Routers and routing equipment from AST:ComputerSystem
Network Switch sync — Data switches and fiber channel switches from AST:ComputerSystem
Storage sync — SAN, NAS, and other storage infrastructure from AST:ComputerSystem
Incident sync — All incidents from HPD:IncidentInterface with full SLA/MTTR tracking fields and direct contact data
Incident Definition sync — Incident classification metadata with severity, categorization, and resolution details derived from the same HPD:IncidentInterface data
Incident create — Create new incidents via HPD:IncidentInterface_Create
Incident update — Update existing incidents (status, resolution, assignment) via PUT using URL-encoded entry IDs
Pagination — Automatically iterates through all pages of results using offset/limit
Incremental sync — Only fetches records modified since the last sync token
Configurable retry — Retry attempts on transient API failures driven by maxRetries configuration

Data retrieved from BMC Helix

Connector Object	Required	Maps to Data Model
Host	Yes	Host
Workstation	Yes	Device
Mobile Device	Yes	Device
Hardware	Yes	Device
Disk Device	Yes	Device
Router	Yes	(none)
Network Switch	Yes	(none)
Storage	Yes	(none)
Incident	Yes	Incident
Incident Definition	Yes	Incident Definition

Model relationships

note

For detailed steps on how to view the data retrieved from BMC Helix in the Brinqa Platform, see How to view your data.

Connection settings

When setting up a data integration, select BMC Helix from the Connector dropdown and provide the following:

Setting	Required	Default	Description
BMC Helix URL	Yes	—	BMC Helix REST API URL
Username	Yes	—	BMC Helix Username
Password	Yes	—	BMC Helix Password
Page size	No	`100` (max `1000`)	Maximum number of records to get per API request
Max retries	No	`5` (max `20`)	Maximum number of retries on transient API failures
Parallelism level	No	`min(4, availableProcessors)` (max `availableProcessors × 2`)	Number of parallel threads for API requests

Authentication

Method

The connector authenticates using JWT (JSON Web Token) via a form-encoded POST request with username and password credentials. The JWT token is cached and automatically refreshed every 15 minutes.

Endpoint

Method	URL
`POST`	`{baseUrl}/api/jwt/login`

Request Headers

Header	Value
`Content-Type`	`application/x-www-form-urlencoded`

Request Body

Form-encoded parameters:

username=your-username&password=your-password

Sample Response

The response body contains the raw JWT token string (not JSON).

Usage

Once authenticated, all subsequent API requests include the following headers:

Content-Type: application/json
Authorization: AR-JWT <token>
X-AR-User: <username>

How to obtain BMC Helix credentials

Obtain the required credentials (url, username, password) from your BMC Helix administrator or the BMC Helix admin console, then enter them in the connection settings above.

Attribute mappings

Expand the sections below to view the mappings between the source and the Brinqa data model attributes:

Host

Source Field Name	SDM Attribute
:--------------------------------------	:------------------------
`AssetResource.accountId()`	ACCOUNT_ID
`AssetResource.accountingCode()`	ACCOUNTING_CODE
`AssetResource.acquiredMethod()`	ACQUIRED_METHOD
`AssetResource.adminPasswordStatus()`	ADMIN_PASSWORD_STATUS
`AssetResource.assetClass()`	ASSET_CLASS
`AssetResource.assetId()`	ASSET_ID
`AssetResource.assetLifecycleStatus()`	LIFECYCLE_STATUS
`AssetResource.assetLifecycleStatus()`	SOURCE_STATUS
`AssetResource.assetLifecycleStatus()`	STATUS
`AssetResource.assignedTo()`	ASSIGNED_TO
`AssetResource.availableDate()`	AVAILABLE_DATE
`AssetResource.bookValue()`	BOOK_VALUE
`AssetResource.bootRomSupported()`	BOOT_ROM_SUPPORTED
`AssetResource.budgetCode()`	BUDGET_CODE
`AssetResource.building()`	BUILDING
`AssetResource.capabilityList()`	CAPABILITY_LIST
`AssetResource.catalogItemName()`	CATALOG_ITEM_NAME
`AssetResource.catalogItemNumber()`	CATALOG_ITEM_NUMBER
`AssetResource.category()`	CATEGORIES
`AssetResource.chargeBackCode()`	CHARGE_BACK_CODE
`AssetResource.chassisBootupState()`	CHASSIS_BOOTUP_STATE
`AssetResource.classId()`	CLASS_ID
`AssetResource.company()`	COMPANY
`AssetResource.configuration()`	CONFIGURATION_FIELD
`AssetResource.configurationOptions()`	CONFIGURATION_OPTIONS
`AssetResource.configurationVersion()`	CONFIGURATION_VERSION
`AssetResource.cost()`	COST
`AssetResource.costCategory()`	COST_CATEGORY
`AssetResource.costCenter()`	COST_CENTER
`AssetResource.costType()`	COST_TYPE
`AssetResource.cpuCount()`	CPU_COUNT
`AssetResource.createDate()`	SOURCE_CREATED_DATE
`AssetResource.currentState()`	CURRENT_STATE
`AssetResource.dataRate()`	DATA_RATE
`AssetResource.dataSetId()`	DATA_SET_ID
`AssetResource.ddCount()`	DD_COUNT
`AssetResource.department()`	DEPARTMENT
`AssetResource.depreciated()`	DEPRECIATED
`AssetResource.description()`	DESCRIPTION
`AssetResource.dhcpUse()`	DHCP_USE
`AssetResource.disposalDate()`	DISPOSAL_DATE
`AssetResource.dnsHostName()`	DNS_HOST_NAME
`AssetResource.domain()`	DOMAIN
`AssetResource.endOfExtendedSupport()`	END_OF_EXTENDED_SUPPORT
`AssetResource.endOfLife()`	END_OF_LIFE
`AssetResource.endOfSecuritySupport()`	END_OF_SECURITY_SUPPORT
`AssetResource.endOfSupport()`	END_OF_SUPPORT
`AssetResource.estimatedPrice()`	ESTIMATED_PRICE
`AssetResource.failedAutomaticIdentification()`	FAILED_AUTO_ID
`AssetResource.firmwareVersion()`	FIRMWARE_VERSION
`AssetResource.fixedAsset()`	FIXED_ASSET
`AssetResource.flashMemory()`	FLASH_MEMORY
`AssetResource.floor()`	FLOOR
`AssetResource.frequency()`	FREQUENCY
`AssetResource.impact()`	IMPACT
`AssetResource.impactComputationModel()`	IMPACT_COMPUTATION_MODEL
`AssetResource.inputCurrent()`	INPUT_CURRENT
`AssetResource.inputVoltage()`	INPUT_VOLTAGE
`AssetResource.installationDate()`	INSTALL_DATE
`AssetResource.instanceId()`	INSTANCE_ID
`AssetResource.inventory()`	INVENTORY
`AssetResource.inventoryName()`	INVENTORY_NAME
`AssetResource.invoiceNumber()`	INVOICE_NUMBER
`AssetResource.isVirtual()`	IS_VIRTUAL
`AssetResource.isVirtualNew()`	IS_VIRTUAL_NEW
`AssetResource.item()`	ASSET_TYPE
`AssetResource.lastModifiedBy()`	LAST_MODIFIED_BY
`AssetResource.lastScanDate()`	LAST_SCAN_DATE
`AssetResource.logicalId()`	LOGICAL_ID
`AssetResource.manufacturerName()`	MANUFACTURER
`AssetResource.markAsDeleted()`	MARK_AS_DELETED
`AssetResource.marketValue()`	MARKET_VALUE
`AssetResource.maxConsumption()`	MAX_CONSUMPTION
`AssetResource.modelNumber()`	MODEL
`AssetResource.modifiedDate()`	SOURCE_LAST_MODIFIED
`AssetResource.name()`	HOSTNAMES
`AssetResource.notesLog()`	NOTES_LOG
`AssetResource.numberOfSlots()`	NUMBER_OF_SLOTS
`AssetResource.orderId()`	ORDER_ID
`AssetResource.osCount()`	OS_COUNT
`AssetResource.ownerContact()`	OWNER
`AssetResource.ownerName()`	OWNER_NAME
`AssetResource.partNumber()`	PART_NUMBER
`AssetResource.portsPerSlot()`	PORTS_PER_SLOT
`AssetResource.primaryCapability()`	PRIMARY_CAPABILITY
`AssetResource.priority()`	PRIORITY
`AssetResource.projectNumber()`	PROJECT_NUMBER
`AssetResource.purchaseDate()`	PURCHASE_DATE
`AssetResource.quantityInStock()`	QUANTITY_IN_STOCK
`AssetResource.receivedDate()`	RECEIVED_DATE
`AssetResource.reconciliationId()`	RECONCILIATION_ID
`AssetResource.recordId()`	UID
`AssetResource.recordId()`	NAME
`AssetResource.recordId()`	RECORD_ID
`AssetResource.region()`	REGION
`AssetResource.requestId()`	REQUEST_ID
`AssetResource.requisitionId()`	REQUISITION_ID
`AssetResource.resetCapability()`	RESET_CAPABILITY
`AssetResource.returnDate()`	RETURN_DATE
`AssetResource.room()`	ROOM
`AssetResource.salesTax()`	SALES_TAX
`AssetResource.scheduleType()`	SCHEDULE_TYPE
`AssetResource.serialNumber()`	SERIAL_NUMBER
`AssetResource.shortDescription()`	SUMMARY
`AssetResource.site()`	SITE
`AssetResource.statusReason()`	STATUS_REASON
`AssetResource.submitter()`	SUBMITTER
`AssetResource.supplierName()`	SUPPLIER_NAME
`AssetResource.supported()`	SUPPORTED
`AssetResource.systemEnvironment()`	SYSTEM_ENVIRONMENT
`AssetResource.systemRole()`	SYSTEM_ROLE
`AssetResource.systemType()`	SYSTEM_TYPE
`AssetResource.tagNumber()`	TAG_NUMBER
`AssetResource.taxCredit()`	TAX_CREDIT
`AssetResource.thermalState()`	THERMAL_STATE
`AssetResource.tokenId()`	TOKEN_ID
`AssetResource.topic()`	TOPIC
`AssetResource.totalPhysicalMemory()`	TOTAL_PHYSICAL_MEMORY
`AssetResource.totalPurchaseCost()`	TOTAL_PURCHASE_COST
`AssetResource.unitPrice()`	UNIT_PRICE
`AssetResource.urgency()`	URGENCY
`AssetResource.usedByFullName()`	USED_BY_FULL_NAME
`AssetResource.userDisplayObjectName()`	USER_DISPLAY_OBJECT_NAME
`AssetResource.usersAffected()`	USERS_AFFECTED
`AssetResource.versionNumber()`	VERSION_NUMBER
`AssetResource.virtualSystemType()`	VIRTUAL_SYSTEM_TYPE
`AssetResource.workgroup()`	WORKGROUP
`AssetResource.y2kCompliant()`	Y2K_COMPLIANT
`Instant.now()`	LAST_CAPTURED
Source Field	Attribute Name

Workstation

Source Field Name	SDM Attribute
`AssetResource.cpuCount()`	CPU_COUNT
`AssetResource.isVirtual()`	IS_VIRTUAL
`AssetResource.isVirtualNew()`	IS_VIRTUAL_NEW
`AssetResource.osCount()`	OS_COUNT
`AssetResource.systemRole()`	SYSTEM_ROLE
`AssetResource.totalPhysicalMemory()`	TOTAL_PHYSICAL_MEMORY
`AssetResource.virtualSystemType()`	VIRTUAL_SYSTEM_TYPE
`AssetResource.workgroup()`	WORKGROUP

Mobile Device

Source Field Name	SDM Attribute

Hardware

Source Field Name	SDM Attribute

Disk Device

Source Field Name	SDM Attribute

Router

Source Field Name	SDM Attribute

Network Switch

Source Field Name	SDM Attribute

Storage

Source Field Name	SDM Attribute

Incident

Source Field Name	SDM Attribute
`IncidentResource.assignedGroup()`	ASSIGNED_GROUP
`IncidentResource.assignedGroupId()`	ASSIGNED_GROUP_ID
`IncidentResource.assignedSupportCompany()`	ASSIGNED_SUPPORT_COMPANY
`IncidentResource.assignedSupportOrganization()`	ASSIGNED_SUPPORT_ORGANIZATION
`IncidentResource.assignee()`	ASSIGNEE
`IncidentResource.assigneeGroups()`	ASSIGNEE_GROUPS
`IncidentResource.assigneeLoginId()`	ASSIGNEE_LOGIN_ID
`IncidentResource.associatedAlarm()`	ASSOCIATED_ALARM
`IncidentResource.categorizationTier1()`	CATEGORIZATION_TIER_1
`IncidentResource.categorizationTier2()`	CATEGORIZATION_TIER_2
`IncidentResource.categorizationTier3()`	CATEGORIZATION_TIER_3
`IncidentResource.city()`	CITY
`IncidentResource.closedDate()`	CLOSED_DATE
`IncidentResource.company()`	COMPANY
`IncidentResource.contactClientType()`	CONTACT_CLIENT_TYPE
`IncidentResource.contactCompany()`	CONTACT_COMPANY
`IncidentResource.contactSensitivity()`	CONTACT_SENSITIVITY
`IncidentResource.corporateId()`	CORPORATE_ID
`IncidentResource.country()`	COUNTRY
`IncidentResource.createDate()`	SOURCE_CREATED_DATE
`IncidentResource.customerLoginId()`	CUSTOMER_LOGIN_ID
`IncidentResource.department()`	DEPARTMENT
`IncidentResource.description()`	DESCRIPTION
`IncidentResource.deskLocation()`	DESK_LOCATION
`IncidentResource.directContactAreaCode()`	DIRECT_CONTACT_AREA_CODE
`IncidentResource.directContactCity()`	DIRECT_CONTACT_CITY
`IncidentResource.directContactCompany()`	DIRECT_CONTACT_COMPANY
`IncidentResource.directContactCorporateId()`	DIRECT_CONTACT_CORPORATE_ID
`IncidentResource.directContactCountry()`	DIRECT_CONTACT_COUNTRY
`IncidentResource.directContactCountryCode()`	DIRECT_CONTACT_COUNTRY_CODE
`IncidentResource.directContactDepartment()`	DIRECT_CONTACT_DEPARTMENT
`IncidentResource.directContactDeskLocation()`	DIRECT_CONTACT_DESK_LOCATION
`IncidentResource.directContactExtension()`	DIRECT_CONTACT_EXTENSION
`IncidentResource.directContactFirstName()`	DIRECT_CONTACT_FIRST_NAME
`IncidentResource.directContactInternetEmail()`	DIRECT_CONTACT_EMAIL
`IncidentResource.directContactLastName()`	DIRECT_CONTACT_LAST_NAME
`IncidentResource.directContactLocalNumber()`	DIRECT_CONTACT_LOCAL_NUMBER
`IncidentResource.directContactLocationDetails()`	DIRECT_CONTACT_LOCATION_DETAILS
`IncidentResource.directContactLoginId()`	DIRECT_CONTACT_LOGIN_ID
`IncidentResource.directContactMailStation()`	DIRECT_CONTACT_MAIL_STATION
`IncidentResource.directContactMiddleInitial()`	DIRECT_CONTACT_MIDDLE_INITIAL
`IncidentResource.directContactOrganization()`	DIRECT_CONTACT_ORGANIZATION
`IncidentResource.directContactPersonId()`	DIRECT_CONTACT_PERSON_ID
`IncidentResource.directContactPhoneNumber()`	DIRECT_CONTACT_PHONE
`IncidentResource.directContactRegion()`	DIRECT_CONTACT_REGION
`IncidentResource.directContactSite()`	DIRECT_CONTACT_SITE
`IncidentResource.directContactSiteGroup()`	DIRECT_CONTACT_SITE_GROUP
`IncidentResource.directContactSiteId()`	DIRECT_CONTACT_SITE_ID
`IncidentResource.directContactStateProvince()`	DIRECT_CONTACT_STATE_PROVINCE
`IncidentResource.directContactStreet()`	DIRECT_CONTACT_STREET
`IncidentResource.directContactTimeZone()`	DIRECT_CONTACT_TIME_ZONE
`IncidentResource.directContactZipPostalCode()`	DIRECT_CONTACT_ZIP_POSTAL_CODE
`IncidentResource.entryId()`	ENTRY_ID
`IncidentResource.estimatedResolutionDate()`	ESTIMATED_RESOLUTION_DATE
`IncidentResource.firstName()`	FIRST_NAME
`IncidentResource.firstWipDate()`	FIRST_WIP_DATE
`IncidentResource.impact()`	IMPACT
`IncidentResource.incidentNumber()`	UID
`IncidentResource.incidentNumber()`	NAME
`IncidentResource.incidentNumber()`	INCIDENT_NUMBER
`IncidentResource.incidentNumber()`	TYPE
`IncidentResource.infrastructureEventType()`	INFRASTRUCTURE_EVENT_TYPE
`IncidentResource.instanceId()`	INSTANCE_ID
`IncidentResource.instanceId(), IncidentResource.recordId()`	TARGETS
`IncidentResource.internetEmail()`	EMAIL
`IncidentResource.lastAcknowledgedDate()`	LAST_ACKNOWLEDGED_DATE
`IncidentResource.lastAssignedDate()`	LAST_ASSIGNED_DATE
`IncidentResource.lastModifiedBy()`	LAST_MODIFIED_BY
`IncidentResource.lastName()`	LAST_NAME
`IncidentResource.lastResolvedDate()`	LAST_RESOLVED_DATE
`IncidentResource.lastWipDate()`	LAST_WIP_DATE
`IncidentResource.mailStation()`	MAIL_STATION
`IncidentResource.middleInitial()`	MIDDLE_INITIAL
`IncidentResource.modifiedDate()`	SOURCE_LAST_MODIFIED
`IncidentResource.needsAttention()`	NEEDS_ATTENTION
`IncidentResource.needsAttentionCcsSetting()`	NEEDS_ATTENTION_CCS_SETTING
`IncidentResource.organization()`	ORGANIZATION
`IncidentResource.ownerGroup()`	OWNER_GROUP
`IncidentResource.ownerGroupId()`	OWNER_GROUP_ID
`IncidentResource.ownerSupportCompany()`	OWNER_SUPPORT_COMPANY
`IncidentResource.ownerSupportOrganization()`	OWNER_SUPPORT_ORGANIZATION
`IncidentResource.personId()`	PERSON_ID
`IncidentResource.phoneNumber()`	PHONE_NUMBER
`IncidentResource.priority()`	PRIORITY
`IncidentResource.priorityWeight()`	PRIORITY_WEIGHT
`IncidentResource.productModelVersion()`	PRODUCT_MODEL_VERSION
`IncidentResource.productName()`	PRODUCT_NAME
`IncidentResource.recordId()`	RECORD_ID
`IncidentResource.region()`	REGION
`IncidentResource.reportedDate()`	REPORTED_DATE
`IncidentResource.reportedSource()`	REPORTED_SOURCE
`IncidentResource.requestCreatedFromDwp()`	REQUEST_CREATED_FROM_DWP
`IncidentResource.requiredResolutionDateTime()`	REQUIRED_RESOLUTION_DATE_TIME
`IncidentResource.respondedDate()`	RESPONDED_DATE
`IncidentResource.site()`	SITE
`IncidentResource.siteGroup()`	SITE_GROUP
`IncidentResource.siteId()`	SITE_ID
`IncidentResource.srInstanceId()`	SR_INSTANCE_ID
`IncidentResource.srmsRegistryInstanceId()`	SRMS_REGISTRY_INSTANCE_ID
`IncidentResource.stateProvince()`	STATE_PROVINCE
`IncidentResource.status()`	PROVIDER_STATUS
`IncidentResource.statusReason()`	STATUS_REASON
`IncidentResource.street()`	STREET
`IncidentResource.submitter()`	SUBMITTER
`IncidentResource.totalTransfers()`	TOTAL_TRANSFERS
`IncidentResource.urgency()`	URGENCY
`IncidentResource.vendorGroup()`	VENDOR_GROUP
`IncidentResource.vendorGroupId()`	VENDOR_GROUP_ID
`IncidentResource.vendorName()`	VENDOR_NAME
`IncidentResource.vendorOrganization()`	VENDOR_ORGANIZATION
`IncidentResource.vendorTicketNumber()`	VENDOR_TICKET_NUMBER
`IncidentResource.vip()`	VIP
`IncidentResource.zipPostalCode()`	ZIP_POSTAL_CODE
`Instant.now()`	LAST_CAPTURED
`normalizeFindingStatus(status)`	SOURCE_STATUS

Incident Definition

Source Field Name	SDM Attribute
`getFindingSeverityScore(normalizedSeverity)`	SEVERITY_SCORE
`IncidentResource.categorizationTier1()`	CATEGORIZATION_TIER_1
`IncidentResource.categorizationTier2()`	CATEGORIZATION_TIER_2
`IncidentResource.categorizationTier3()`	CATEGORIZATION_TIER_3
`IncidentResource.closureManufacturer()`	CLOSURE_MANUFACTURER
`IncidentResource.closureProductCategoryTier1()`	CLOSURE_PRODUCT_CATEGORY_TIER_1
`IncidentResource.closureProductCategoryTier2()`	CLOSURE_PRODUCT_CATEGORY_TIER_2
`IncidentResource.closureProductCategoryTier3()`	CLOSURE_PRODUCT_CATEGORY_TIER_3
`IncidentResource.closureProductModelVersion()`	CLOSURE_PRODUCT_MODEL_VERSION
`IncidentResource.closureProductName()`	CLOSURE_PRODUCT_NAME
`IncidentResource.configurationItem()`	CONFIGURATION_ITEM
`IncidentResource.configurationItemReconId()`	CONFIGURATION_ITEM_RECON_ID
`IncidentResource.description()`	DESCRIPTION
`IncidentResource.detailedDecription()`	DETAILED_DESCRIPTION
`IncidentResource.impact()`	IMPACT
`IncidentResource.incidentNumber()`	UID
`IncidentResource.incidentNumber()`	NAME
`IncidentResource.manufacturer()`	MANUFACTURER
`IncidentResource.priority()`	SOURCE_SEVERITY
`IncidentResource.priority()`	PRIORITY
`IncidentResource.productCategorizationTier1()`	PRODUCT_CATEGORIZATION_TIER_1
`IncidentResource.productCategorizationTier2()`	PRODUCT_CATEGORIZATION_TIER_2
`IncidentResource.productCategorizationTier3()`	PRODUCT_CATEGORIZATION_TIER_3
`IncidentResource.resolution()`	RESOLUTION
`IncidentResource.resolutionCategory()`	RESOLUTION_CATEGORY
`IncidentResource.resolutionCategoryTier2()`	RESOLUTION_CATEGORY_TIER_2
`IncidentResource.resolutionCategoryTier3()`	RESOLUTION_CATEGORY_TIER_3
`IncidentResource.resolutionMethod()`	RESOLUTION_METHOD
`IncidentResource.serviceType()`	SERVICE_TYPE
`IncidentResource.urgency()`	URGENCY
`Instant.now()`	LAST_CAPTURED
`normalizeFindingSeverity(priority)`	SEVERITY

Operations & API

Expand each connector object to see its operation options, delta-sync behavior, and the API it uses. See connector operation options for how to apply operation options (keys and values are case-sensitive).

Host

Operation options

This object does not support any operation options.

Delta sync

The connector README does not document sync behavior for this object.

API

Type: REST endpoint · Endpoint: GET /api/arsys/v1/entry/AST:ComputerSystem
Default filters: 'Item'="Server"

Workstation

Operation options

This object does not support any operation options.

Delta sync

The connector README does not document sync behavior for this object.

API

Type: REST endpoint · Endpoint: GET /api/arsys/v1/entry/AST:ComputerSystem
Default filters: ('Item'="Desktop" OR 'Item'="Desktops" OR 'Item'="Laptop" OR 'Item'="Laptops")

Mobile Device

Operation options

This object does not support any operation options.

Delta sync

The connector README does not document sync behavior for this object.

API

Type: REST endpoint · Endpoint: GET /api/arsys/v1/entry/AST:ComputerSystem
Default filters: ('Type'="Mobile Device" OR 'Type'="Mobile Devices")

Hardware

Operation options

This object does not support any operation options.

Delta sync

The connector README does not document sync behavior for this object.

API

Type: REST endpoint · Endpoint: GET /api/arsys/v1/entry/AST:ComputerSystem
Default filters: 'Type'="Hardware"

Disk Device

Operation options

This object does not support any operation options.

Delta sync

The connector README does not document sync behavior for this object.

API

Type: REST endpoint · Endpoint: GET /api/arsys/v1/entry/AST:ComputerSystem
Default filters: 'Type'="Disk device"

Router

Operation options

This object does not support any operation options.

Delta sync

The connector README does not document sync behavior for this object.

API

Type: REST endpoint · Endpoint: GET /api/arsys/v1/entry/AST:ComputerSystem
Default filters: 'Type'="Router"

Network Switch

Operation options

This object does not support any operation options.

Delta sync

The connector README does not document sync behavior for this object.

API

Type: REST endpoint · Endpoint: GET /api/arsys/v1/entry/AST:ComputerSystem
Default filters: 'Type'="Switch"

Storage

Operation options

This object does not support any operation options.

Delta sync

The connector README does not document sync behavior for this object.

API

Type: REST endpoint · Endpoint: GET /api/arsys/v1/entry/AST:ComputerSystem
Default filters: 'Type'="Storage"

Incident

Operation options

This object does not support any operation options.

Delta sync

The connector README does not document sync behavior for this object.

API

Type: REST endpoint · Endpoint: GET /api/arsys/v1/entry/HPD:IncidentInterface
Default filters: None — all incidents are fetched (no submitter restriction)

Incident Definition

Operation options

This object does not support any operation options.

Delta sync

The connector README does not document sync behavior for this object.

API

Type: REST endpoint · Endpoint: GET /api/arsys/v1/entry/HPD:IncidentInterface
Default filters: None — derived from the same HPD:IncidentInterface records as the Incident model via a shared BaseIncident local store

Changelog

The BMC Helix connector has undergone the following changes:

Version	Description	Migration Steps
3.0.1	Improvements - Reworked the connector documentation so every model (Host, Workstation, Mobile Device, Hardware, Disk Device, Router, Network Switch, Storage, Incident, and Incident Definition) now documents its data source — the REST API type, endpoint, default filters, pagination, and a sample request. This lets the published connector reference page render an accurate API source card for each model and clarifies exactly which BMC Helix records feed each model.	N/A
3.0.0	Overview The BMC Helix connector integrates with BMC Helix ITSM to synchronize IT assets, incident findings, and incident definitions, enabling unified visibility into hardware, network devices, workstations, and service desk tickets. Category: IT Service Management Models	N/A

Data retrieved from BMC Helix​

Model relationships​

Connection settings​

Authentication​

Method​

Endpoint​

Request Headers​

Request Body​

Sample Response​

Usage​

Attribute mappings​

Operations & API​

Changelog​

Data retrieved from BMC Helix

Model relationships

Connection settings

Authentication

Method

Endpoint

Request Headers

Request Body

Sample Response

Usage

Attribute mappings

Operations & API

Changelog