BMC Helix
This connector integrates with the **BMC Helix ITSM** platform, enabling synchronization of IT asset and incident management data. It connects to the BMC Helix REST API to retrieve computer system assets (servers, workstations, mobile devices, and various hardware types) from the `AST:ComputerSystem` form, and incident records from the `HPD:IncidentInterface` form. The connector also supports creating and updating incidents via the `HPD:IncidentInterface_Create` API.
BMC Remedy
The BMC Remedy Connector integrates with the BMC Remedy AR System (Action Request System) to synchronize **Incidents** from the Help Desk (ITSM) module and **Assets** from the BMC CMDB (Configuration Management Database). It connects through the BMC AR System Java SDK (`com.bmc.arsys.api`) over a direct server session rather than a REST API, retrieving records page by page from BMC Remedy forms. The connector also supports creating and updating Incident records.