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Ticket Data Model

The Ticket data model is a record that documents the interactions and progress made on a single or group of findings. It extends the Entity model data model.

The following table details the default attributes of the Ticket data model:

Attribute NameAttribute TypeRelationship TypeRequired
ageInDaysNumberN/ANo
assignedReference (User)BELONGS_TONo
attachmentsAttachmentsN/ANo
baseRiskScoreNumberN/ANo
buidTextN/ANo
categoriesText (Multivalued)N/ANo
commentsCommentsN/ANo
complianceStatusSingle ChoiceN/ANo
connectorCategoriesText (Multivalued)N/ANo
connectorNamesText (Multivalued)N/ANo
createdByTextN/ANo
dataIntegrationTitlesText (Multivalued)N/ANo
dataModelNameCalculated (Text)N/ANo
dateClosedDate TimeN/ANo
dateCreatedDate TimeN/ANo
delegatesReference (User)DELEGATED_TONo
descriptionTextN/ANo
displayNameTextN/AYes
dueDateDate TimeN/ANo
externalUidsTextN/ANo
findingsReference (Finding)HASNo
flowStateTextN/ANo
lastUpdatedDate TimeN/ANo
nameTextN/ANo
previousFindingsReference (Finding)PREVIOUS_HASNo
progressNumberN/ANo
recommendationTextN/ANo
remediationCampaignsReference (Remediation campaign)HASNo
riskFactorOffsetNumberN/ANo
riskRatingSingle ChoiceN/ANo
riskScoreNumberN/ANo
riskScoringModelRisk Scoring ModelN/ANo
slaNumberN/ANo
slaDefinitionSLAN/ANo
slaDefinitionNameTextN/ANo
slaLevelTextN/ANo
sourceFirstFoundDate TimeN/ANo
sourceLastFoundDate TimeN/ANo
sourcesReference (Source model)SOURCED_FROMNo
sourcesIconsSource data models iconsN/ANo
sourceUidsText (Multivalued)N/ANo
sprintReference (Sprint Model)BELONGS_TONo
statusStatusN/ANo
statusCategorySingle ChoiceN/ANo
summaryTextN/ANo
uidTextN/AYes
updatedByTextN/ANo
FOOTNOTES