Service Level Data Model
The Service Level data model is a built-in model to represent a range for a service level to be applied. It extends the Base model data model.
The following table details the default attributes of the Service Level data model:
| Order | Attribute Name | Attribute Type | Relationship Type | Required |
|---|---|---|---|---|
| 1 | uid | Unique Identifier | N/A | Yes |
| 2 | name | Text | N/A | Yes |
| 3 | description | Text Area | N/A | No |
| 4 | order | Number | N/A | Yes |
| 5 | isDefault | True False | N/A | Yes |
| 6 | fromValue | Number | N/A | No |
| 7 | toValue | Number | N/A | No |
| 8 | timeLength | Number | N/A | Yes |
| 9 | timeUnit | Single Choice | N/A | Yes |
| 10 | slaDefinition | Reference (SLA definition) | BELONGS_TO | No |
| 11 | flowState | Text | N/A | No |
| 12 | sources | Reference (Base model) | SOURCED_FROM | No |
| 13 | dateCreated | Date Time | N/A | No |
| 14 | lastUpdated | Date Time | N/A | No |
| 15 | createdBy | Text | N/A | No |
| 16 | updatedBy | Text | N/A | No |
FOOTNOTES
- The Order column specifies the order of attributes being calculated in data computation.
- The attribute names are used in Brinqa Query Language (BQL) queries and Brinqa Condition Language (BCL) predicates.
- In the Type column, Calculated means that the value of the attribute is computed by executing a script. The text in the parentheses after Calculated denotes the type of the outcome.
- In the Type column, Reference means that two data models are related. The name in the parentheses after Reference indicates the other data model.
- The Relationship Type column only applies to the Reference type attributes. You can use the relationship type keyword in BQL queries.